Welcome to iChess! These are the terms on which we make iChess available to you, including paid digital content and subscription. They are applicable to your use of iChess. For your own benefit, you should read these terms carefully before agreeing to them. If you do not understand any of the points please email [email protected] for further information.
1. ABOUT OUR TERMS
1.1 – These terms explain how you may use this website iChess.net, called “iChess” in these terms.
1.2 – You should read these terms carefully before using iChess.
1.3 – By accessing or using iChess or otherwise indicating your consent, you agree to be bound by these terms and the documents referred to in them.
1.4 – If you do not agree with or accept any of these terms, you should stop using iChess immediately.
1.5 – If you have any questions about iChess, please e-mail us at [email protected].
1.6 – iChess.net is provided by us, iChess LLC, an online web commerce business incorporated in Atlanta, GA.
2. USING iCHESS
2.1 – iChess is for your personal and non-commercial use only.
2.2 – You have the ability to create an account on iChess, on provision of a username and email address.
2.2.1 – When you create an account, you will choose a username and password. You must treat them as part of our security procedures, and you must treat such information as confidential. You must not disclose it to any third party. We will never ask you for your login details outside of the login process itself.
2.2.2 – We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.
2.2.3 – If you know or suspect that anyone other than you knows your password or login details, you must promptly notify us at [email protected].
2.3 – You agree that you are solely responsible for all activity on your iChess account, including:
2.3.1 – all costs and expenses you may incur in relation to your use of iChess including purchases of access to Digital Content and Subscription Fees; and
2.3.2 – keeping your password and other account details confidential.
2.4 – We may prevent or suspend your access to iChess if you do not comply with any part of these terms.
2.5 – You can ask us to delete your account at any time by email to [email protected].
3. OWNERSHIP, USE & INTELLECTUAL PROPERTY RIGHTS
3.1 – iChess and all intellectual property rights in it (including any Digital Content) are owned by us or the owners of the content. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, and patents. We reserve all of our rights in any intellectual property in connection with these terms. This means, for example, that we remain owners of them and free to use them as we and they see fit.
3.2 – Nothing in these terms grants you any legal rights in iChess other than as necessary to enable you to access iChess. You agree not to adjust, to try to get around or delete any notices contained on iChess (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within iChess.
3.3 – Trade marks: “iChess.net” and the iChess logo are our trade marks. Other trade marks and trade names may also be used on iChess. The use of any trade marks on iChess is not allowed unless you have our prior written permission.
3.4 – YouTube, streaming, and other use of iChess: To be clear, you must not reproduce or make available any part of iChess (including any Digital Content) online or to any other person in any way without our specific explicit prior email permission. Depending on the extent and nature of the proposed activity, and if we can get permission from any other rights-holders involved, we might be willing to give that permission for small portions of Digital Content or other parts of iChess in material made to be available by you online.
4. REPORTING INFRINGEMENTS OF INTELLECTUAL PROPERTY RIGHTS ON iCHESS
4.1 – We do what we reasonably can to ensure that we do not include on iChess any content which infringes the intellectual property rights of other people. In the event that you consider any content on iChess to infringe your copyright or other intellectual property rights, please notify us at [email protected].
4.2 – If you have a complaint regarding any Digital Content or any content uploaded or posted to iChess by any user, please notify us and we will deal with it promptly.
5. SUBMITTING INFORMATION TO iCHESS
5.1 – While we try to make sure that iChess is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any clever ideas you have about iChess – patentable ideas or patent applications, advertising or marketing suggestions, prototypes, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions).
5.2 – We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor iChess to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
5.3 – If you wish to sell your own chess content on iChess, email us at [email protected]
6. ACCURACY OF INFORMATION & AVAILABILITY OF iCHESS
6.1 – While we try to make sure that iChess is accurate, up-to-date and free from bugs, we cannot promise that it will be. We take pride in the quality of the chess content on iChess, but ultimately any reliance that you may place on the information on iChess is at your own risk.
6.2 – We love working to make iChess widely available and will do everything we can to keep it going.
6.3 – You may have certain legal rights when using iChess (such as if the Digital Content Access Terms below apply to you). As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.
6.4 – iChess is provided for the purposes of offering you Digital Content intended to help your chess learning and development. It does not constitute technical advice or any other type of advice and should not be relied on for any purposes.
6.5 – While we try to make sure that iChess is available for your use, we do not promise that iChess is available at all times nor do we promise the uninterrupted use by you of iChess.
7. HYPERLINKS & THIRD PARTY SITES
iChess may contain links or references to third party websites other than iChess. Those links or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for anything contained in them. The display of any link and reference to any third party website does not mean that we endorse that third party. Your use of a third party site may be governed by the terms and conditions of that third party site.
8. LIMITATION ON OUR LIABILITY
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any losses that were not foreseeable to you and us when these terms were formed, or that were not caused by any breach on our part. Neither are we responsible for business losses and losses to non-consumers.
9. EVENTS BEYOND OUR CONTROL
We will have no liability to you for any breach of these terms caused by any event or circumstance beyond our reasonable control.
10. RIGHTS OF THIRD PARTIES
No one other than a party to these terms has any right to enforce any of these terms.
These terms are dated 20th of January 2021. No changes you propose to these terms are valid or have any effect unless we agree to them in writing. We reserve the right to vary these terms from time to time. Our updated terms will be displayed at this URL on iChess. By continuing to use and access iChess following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms from time to time to verify such variations.
We may transfer or assign your account to a sister, parent or subsidiary company, or to a company that buys our business. For example, we may transfer or assign your account to a company in the [Play Magnus AS] group of companies.
13.1 – We put a high value on good relations with you and the chess community in general. We will try to resolve any disputes with you quickly and efficiently.
13.2 – If you are unhappy with us please contact us as soon as possible at [email protected].
13.3 – If you and we cannot resolve a dispute using our complaint handling procedure, we will let you know that we cannot settle the dispute with you.
13.4 – Relevant United States law will apply to these terms provided that you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in any of these iChess Terms of Service affects your rights as a consumer to rely on such mandatory provisions of local law.
iChess Subscription Terms
These Subscription Terms set out the terms under which certain benefits and features (“Paid Features“) accessible for a fee on a subscription basis (“Subscription”), is sold by us through iChess. Some of the subscriptions are renewable; others are indefinite or time-limited. We will display the basis on which your subscription is offered before you purchase it.
1. SUBSCRIPTIONS, PAID FEATURES, PRICING & AVAILABILITY
1.1 – We may from time to time change our prices. Changes in price will not affect any Subscription that you have already purchased but will apply to any subsequent renewal or new Subscription. We will inform you of any change in price at least 30 days before the change is due to take effect. If you do not agree to such a change, you may cancel the Subscription as described below in section 8.
1.2 – Minor changes may, from time to time, be made to certain paid features, for example, to reflect changes in relevant laws and regulatory requirements, or to address technical or security issues or rights restrictions. These changes will not alter the main characteristics of the Paid Features and should not normally affect your use of that Paid Feature. However, if any change is made that would affect your use of the paid features, suitable information will be provided to you.
1.3 – Where any updates are made to paid features, that Paid Feature will continue to match our description of it as provided to you before you purchased your Subscription to access the Paid Feature. Please note that this does not prevent us from enhancing the paid features, thereby going beyond the original description.
1.4 – We make all reasonable efforts to ensure that all prices shown on iChess are correct at the time of going online.
2.1 – iChess will guide you through the process of purchasing a Subscription. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.
2.2 – If, during the order process, you provide us with incorrect or incomplete information, please contact us as soon as possible. If we are unable to process your order due to incorrect or incomplete information, we will contact you to ask you to correct it. If you do not give us the accurate or complete information within a reasonable time of our request, we will cancel your order. We will not be responsible for any delay in the availability of paid featured that results from you providing incorrect or incomplete information.
2.3 – In the unlikely event that we do not accept or cannot fulfil your order for any reason, we will explain why by email. No payment will be taken under normal circumstances. If we have taken payment, any such sums will be refunded to you as soon as possible and in any event within 14 days.
3.1 – Payment for Subscriptions must always be made in advance. Your chosen payment method will be charged when we process your order and send you a Subscription Confirmation by email (this usually occurs immediately and you will be shown a message confirming your payment).
3.2 – We accept the following methods of payment on iChess:
3.2.1 – Visa, Mastercard, American Express, and Discover via our payment partner Authorize.net.
3.2.2 – Your PayPal account.
3.3 – If you do not make any payment due to us on time, we will suspend your access to the paid features. For more information, please refer to section 4.4 below. If you do not make payment within 7 days of our reminder, we may cancel the Subscription. Any outstanding sums due to us will remain due and payable.
3.4 – If you believe that we have charged you an incorrect amount, please contact us at [email protected] as soon as reasonably possible to let us know. You will not be charged for paid features while availability is suspended.
4. PROVISION OF PAID FEATURES
4.1 – Paid Features appropriate to your Subscription will be available to you immediately when we send you a Subscription Confirmation and will continue to be available for the duration of your Subscription (including any renewals).
4.2 – In some limited circumstances, we may need to suspend the provision of paid features (in full or in part) for one or more of the following reasons:
4.2.1 – To fix technical problems or to make necessary minor technical changes; or
4.2.2 – To update the paid features to comply with relevant changes in the law, the requirements of anyone holding rights to the paid features, or other regulatory requirements.
4.3 – If we need to suspend availability of the paid features for any of these reasons, we will inform you in advance of the suspension and explain why it is necessary. If the suspension lasts (or we tell you that it is going to last) for more than 7 days, you may end the Subscription as described below in section 8.2.
4.4 – We may suspend provision of the paid features if we do not receive payment on time from you. We will inform you of the non-payment on the due date, however if you do not make payment within 7 days of our notice, we may suspend provision of the paid features until we have received all outstanding sums due from you. If we do suspend provision of the paid features, we will inform you of the suspension. You will not be charged for any paid features while provision is suspended.
5. RENEWAL OF YOUR SUBSCRIPTION
If we have indicated to you at the time of purchase that your Subscription is one which is on an auto-renew basis, it will renew automatically until the end of the subscription period in which you notify us by email to [email protected] that you wish to cancel it (or unless terminated earlier in accordance with these terms), or arrange with your payment services provider to cease payments in respect of the Subscription.
6. PROBLEMS WITH THE PAID FEATURES
6.1 – By law, we must provide paid features that are of satisfactory quality, fit for purpose, and as described. If any Paid Feature available through your Subscription does not comply, please contact us as soon as reasonably possible to inform us of the problem. Your available remedies will be as follows:
6.1.1 – If the Paid Feature has faults, you will be entitled to a repair or a replacement.
6.1.2 – If we cannot fix the problem, or if it has not been (or cannot be) fixed within a reasonable time and without significant inconvenience to you, you may be entitled to a full or partial refund.
6.1.3 – If you can demonstrate that the fault has damaged your device or other digital content belonging to you because we have not used reasonable care and skill, you may be entitled to a repair or compensation. Please refer to section 9.3 for more information.
6.3 – Refunds (whether full or partial, including reductions in price) under this Section 6 will be issued within 14 calendar days of the day on which we agree that you are entitled to the refund.
6.4 – Refunds under this Section 6 will be made using the same payment method that you used when purchasing your Subscription.
6.5 – For further information on your rights as a consumer, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
7. CANCELLING YOUR SUBSCRIPTION
7.1 – Except for monthly Subscriptions (which may only be terminated under the “cooling-off” period by EU consumers as set out below), you may cancel your Subscription at any time from 30 days from the date of your Subscription Confirmation email from us.
7.2 – If you are a consumer in the European Union, by default you have a legal right to a “cooling-off” period within which you can cancel the Subscription for any reason, including if you have changed your mind, and receive a refund. The period begins once we have sent you your Subscription Confirmation and ends when you access the paid features, or 14 calendar days after the date of our Subscription Confirmation, whichever occurs first.
7.3 – After the cooling-off period, you may cancel your Subscription at any time, however subject to sections 7.4 and 8, we cannot offer any refunds and you will continue to have access to the paid features for the remainder of your current Subscription (up until the renewal or expiry date, as applicable), at which time the Subscription will end.
7.4 – If you allow a Subscription to auto-renew by mistake, please inform us as soon as possible. We will be able to cancel the Subscription and issue a full refund.
7.5 – If you wish to exercise your right to cancel under this Section 7, you may inform us of your cancellation by email: [email protected]
7.6 – We may ask you why you have chosen to cancel and may use any answers you provide to improve our content and services, however please note that you are under no obligation to provide any details if you do not wish to.
7.7 – Refunds under this Section 7 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which you inform us that you wish to cancel.
8. YOUR OTHER RIGHTS TO END THE SUBSCRIPTION
8.1 – You may end the Subscription at any time if we have informed you of a forthcoming change to your Subscription or the paid features (as described in section 1), or to these Subscription Terms that you do not agree to. If the change is set to take effect or apply to you before the end of your current Subscription, we will issue you with a prorated refund equal to the remaining time left in that Subscription. If the change will not take effect or apply to you until the expiry of your current Subscription, the Subscription will end at the end of that Subscription period and you will continue to have access to the paid features until that date.
8.2 – If we have suspended availability of the paid features for more than 7 days, or we have informed you that we are going to suspend availability for more than 7 days, you may end the Subscription immediately, as described in section 4.3. If you end the Subscription for this reason, we will issue you with a pro-rated refund.
8.3 – You also have a legal right to end the Subscription at any time if we are in breach of it. You may also be entitled to a full or partial refund and compensation. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
8.4 – Refunds under this Section 8 will be made within 14 calendar days of the date on which your cancellation becomes effective.
9. OUR LIABILITY TO YOU
9.1 – We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Subscription Terms or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the Subscription is created. We will not be responsible for any loss or damage that is not foreseeable.
9.2 – Our paid features are intended for non-commercial use only. We make no promise that the paid features are fit for commercial, business or industrial use of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.
9.3 – If, as a result of our failure to exercise reasonable care and skill, any digital content (including but not limited to paid features) from iChess damages your device or other digital content belonging to you, we will either repair the damage or pay you appropriate compensation. Please note that we will not be liable under this provision if:
9.3.1 – The damage has been caused by your own failure to follow our instructions; or
9.3.2 – Your device does not meet any relevant minimum system requirements that we have made you aware of before you purchased your Subscription.
9.4 – Nothing in these Subscription Terms seeks to limit or exclude our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
9.5 – Nothing in these Subscription Terms seeks to exclude or limit your legal rights as a consumer. For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.
10. CONTACTING US
If you wish to contact us with general questions or complaints or to cancel your Subscription, you may contact us by email at [email protected].
iChess Digital Content Access Terms
These terms set out the basis on which you obtain access to and pay for access to additional chess content on iChess.
1. PERMISSION TO USE THE DIGITAL CONTENT
1.1 – When you are given access to Digital Content through iChess, you will have the right to use it for your own personal use, in accordance with these terms, for as long as you have an active iChess account.
1.2 – We will send you an Order Confirmation to notify you that we have accepted your order for Digital Content. We are entitled to reject orders for access to Digital Content where we have reasonable grounds to do so, including if you have previously been in breach of our Terms of Service, or where we consider the cancellation right is being abused (see Your Right to Cancel, below). In the unlikely event that we do not accept or cannot fulfil your order for any reason, we will explain why by email. No payment will be taken under normal circumstances. If we have taken payment, any such sums will be refunded to you as soon as possible and in any event within 14 days.
1.3 – The Digital Content:
1.3.1 – is personal to you. You can use it wherever you want in the world but only if you comply with local laws;
1.3.2 – is non-exclusive to you. We may supply the same or similar Digital Content to other users;
1.3.3 – may be used only on iChess (if you cannot export or download it as part of your purchase);
1.3.4 – may not be:
(a) copied by you;
(b) changed by you (which means, in particular, that you are not allowed to adapt, reverse-engineer or decompile it, or try to extract the source code from it, except where any of this is allowed by law);
(c) combined or merged with, or used in, any computer program;
(d) distributed, made available or sold by you to any third party;
(e) exported out of iChess;
1.3.5 – You must not conceal, change or remove any markings which show who owns this information, such as copyright (©), registered trade mark (®) or unregistered trademark (™) markings.
2. YOUR RIGHT TO CANCEL
2.1 – You may cancel your Digital Content order at any time from 100 days from the date of your Order Confirmation email from us. This does not affect your legal rights under the 14 days “cooling-off period” below if you are a consumer in the European Union. We cannot sustain relationships with customers who repeatedly cancel orders in such a way that a pattern becomes apparent that suggests that they are not making purchases in good faith. If we notice behaviour that we reasonably consider represents abuse of the cancellation right, we may refuse to accept further orders from you.
2.2 – If you are a consumer in the European Union, by default you have a legal right to a “cooling- off” period for certain purchases for any reason, including if you have changed your mind, and receive a refund. The period begins once we have sent you your Subscription Confirmation or Order Confirmation, and ends 14 calendar days after the date of our Order Confirmation.
3. AVAILABILITY OF CONTENT
3.1 – The Digital Content you can access through iChess may change over time.
3.2 – We will do everything we reasonably can to give you access to your digital content for as long as you wish to use iChess, but we cannot guarantee that you will be able to view Digital Content that is in your account forever. To be clear, only in very exceptional circumstances will any of the Digital Content you purchase a right to use need to be removed, but where we no longer have the right to make it available, you will no longer be able to view that content from your iChess account. We will try not to take down such content without first notifying you that it is due to be taken down, so that you have the opportunity to make use of the Digital Content.
3.3 – We suggest downloading any files that come with your purchase and backing them up so that you still have access to the content should it later be removed from the store and/or from our streaming feature in your account.
3.4 – In addition, we may have to remove or stop you accessing some Digital Content, or replace some Digital Content in your iChess account with an edited version, when there are legal or other issues, or if you breach these Digital Content Access Terms. If we need to permanently remove Digital Content for these reasons, it will be removed from your iChess account and you may be entitled to a refund (except where we’ve removed access to Digital Content because you’ve breached these Digital Content Access Terms) and we will confirm your refund by email.
4. WHAT HAPPENS WHEN MY ACCOUNT IS CLOSED?
4.1 – If you close your account or we terminate it in accordance with these terms of service, you will lose access to the Digital Content in your iChess account.
4.2 – Please make sure you have used up all the store credit in your balance in your iChess account, as you cannot get a refund for unused credit.
4.3 – If you plan to close your account, we suggest downloading any files you have purchased, and backing them up so that you still have access to the content. We cannot replace lost files if you have closed your account.
5.1- We accept the following credit cards and debit cards: Visa, Mastercard and American Express.
5.2.1 – The price of the Digital Content is in US Dollars
5.2.2 – Some Digital Content items may be sold together as a bundle. The price displayed with a bundle is the price you will be charged upon purchasing the bundle.
5.2.3 – We occasionally offer promotional discounts for Digital Content . We also offer to iChess Club subscription holders a discount on certain Digital Content. If you are entitled to a promotional discount and an iChess Club subscription discount, we will apply the greater of those discounts to the price payable for access to the Digital Content. The same applies to any two or more different discounts – you will only be entitled to the benefit of the higher of the discounts.
6. NATURE OF THE DIGITAL CONTENT
6.1 – We must provide you with Digital Content that complies with your legal rights.
6.2 – When we supply the Digital Content:
6.2.1 – we will use all reasonable efforts to ensure that it is free from defects; viruses and other malicious content;
6.2.2 – we do not promise that it is compatible with any third-party software or equipment except where we have said that it is in the guide to its use or on our website; and
6.2.3 – you acknowledge that there may be minor errors or bugs in it.
7. FAULTY DIGITAL CONTENT
7.1 – Please contact us by email at [email protected] if you want:
7.1.1 – us to repair any faulty Digital Content;
7.1.2 – us to replace the faulty Digital Content;
7.1.3 – a price reduction; or
7.1.4 – to reject the Digital Content and get a full refund.
7.2 – To avoid faults happening, you must use Digital Content by means of iChess, only on the recommended third-party software and equipment specified on iChess.
iChess Acceptable Use Policy
This acceptable use policy sets out the terms between you and us under which you may access our website www.iChess.net (“iChess”). This acceptable use policy applies to all users of, and visitors to, iChess.
Your use of iChess means that you accept, and agree to abide by, all the policies in this acceptable use policy.
1. PROHIBITED USES
You may use iChess only for lawful purposes. You may not use iChess:
- In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards laid out below.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
- Not to reproduce, duplicate, copy or re-sell any part of iChess.
- Not to access without authority, interfere with, damage or disrupt:
- any part of iChess;
- any equipment or network on which iChess is stored;
- any software used in the provision of iChess; or
- any equipment or network or software owned or used by any third party.
2. CONTENT STANDARDS
These content standards apply to any and all reviews or other material which you contribute to iChess (“contributions”).
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole. They apply to your dealings with everyone in the iChess community, including other iChess users and iChess staff.
- Be accurate (where they state facts).
- Be genuinely held (where they state opinions).
- Comply with applicable law in any country from which they are posted.
Contributions must not:
- Contain any material which is defamatory of any person.
- Contain any material which is abusive, obscene, offensive, hateful or inflammatory.
- Promote sexually explicit material.
- Promote violence.
- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
- Infringe any copyright, database right or trade mark of any other person.
- Be likely to deceive any person.
- Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
- Promote any illegal activity.
- Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
- Be likely to harass, upset, embarrass, alarm or annoy any other person.
- Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
- Give the impression that they emanate from us, if this is not the case.
- Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
3. SUSPENSION AND TERMINATION
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of iChess. When a breach of this policy has occurred, we may take such action as we deem appropriate including suspension or termination of your iChess account. That will include suspension or termination of your ability to access Digital Content, including Digital Content which for which you have previously purchased access.
What is the exchanges and refund policy at iChess.net?
We offer full 100% refunds on all digital purchases within 100 days of purchase.
If you are not a fully satisfied happy customer, you will get the full amount of your purchase returned back to you!
Note that we can not guarantee refunds on physical equipment such as chess boards. Please contact our customer service team using the form linked below to see if your purchase of physical equipment is eligible for a refund.
How do I request a refund?
Fill out this form. Please complete all the fields so we can effectively process your request.
– If you want a partial refund (not a refund of the entire order but only one or more products included in the order), please clarify which products.
– It is also possible to exchange one product with another product of similar value, you’ll need to discuss this with the support team.
Can I change or cancel my order?
If you wish to make changes to an order you have just placed, please contact us right away and we’ll take care of it for you. In this case we recommend you try the “Live Chat” option.
How long will it take for my exchange or refund to be processed?
Normally within 2-3 business days.
Abuse of Refund Policy
We reserve the right, at our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:
– Purchasing a large bundle, then downloading most or all of the files, before a refund is requested.
– Excessive refunds have been requested.
– Users who have their account banned or disabled due to a violation of our Terms of Service.