Refund Policy –

Refund Policy

What is the exchanges and refund policy at

We offer full 100% refunds on digital purchases within 100 days of purchase.

If you are not a fully satisfied happy customer, you will get the full amount of your purchase returned back to you!

Please note we are unable to offer refunds on ChessBase software.

We can not guarantee refunds on physical equipment or merchandise. Please contact our customer service team using the form linked below to see if your purchase of physical equipment is eligible for a refund

How do I request a refund?

Fill out this form. Please complete all the fields so we can effectively process your request.

– If you want a partial refund (not a refund of the entire order but only one or more products included in the order), please clarify which products.
– It is also possible to exchange one product with another product of similar value, you’ll need to discuss this with the support team.

Can I change or cancel my order?

If you wish to make changes to an order you have just placed, please contact us right away and we’ll take care of it for you. In this case we recommend you try the “Live Chat” option.

How long will it take for my exchange or refund to be processed?

Normally within 2-3 business days.

Abuse of Refund Policy

We reserve the right, at our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

– Purchasing a large bundle, then downloading most or all of the files, before a refund is requested.
– Excessive refunds have been requested.
– Users who have their account banned or disabled due to a violation of our Terms of Service.
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