iChess.net Privacy and Cookie Policy – iChess.net

iChess.net Privacy and Cookie Policy

Updated: February 3, 2021

1. About iChess

Welcome to iChess! Thank you for using our iChess products and services. The owner of this website is iChess LLC, a limited company registered in the United States under 46-1030449, whose registered address is 3267 E 3300 S #441 Salt Lake City, Utah 84109, United States.

When using products and services (the “Services”) provided by iChess LLC, including its affiliates (“iChess”, “we”, “us” “our”), iChess will collect, use and process your personal data. iChess takes your data privacy seriously and processes your personal data in a secure and confidential way in line with GDPR requirements.

This privacy policy (“Privacy Policy”) explains what personal data we process, how we process it, for what purposes and on what legal grounds. The Privacy Policy also explains what rights you have and can enforce in relation to our processing of your personal data. Please note that parts of this Privacy Policy may not be applicable to you, depending on where you reside.

iChess is the controller for the processing of your personal data when you use our Services, in accordance with this privacy policy. This means that iChess is responsible for determining the purposes of the processing of personal data in the Services and for complying with data protection legislation. If you wish to contact iChess regarding the processing of personal data in the Services, please use the contact information that is included in the bottom of this Privacy Policy.

If you are aged 16 or under, you must ensure that we have your parent/guardian’s permission before you provide any personal information to us (including creating an account).

If you want more information about the Services, please read the Terms of Service by clicking here.

If you do not agree with our handling of your personal data as described in this Privacy Policy, we ask that you stop using Our Site (www.iChess.net) immediately.

2. Processing of personal data in the Services

a) Registering and administering your account

In order for us to set up and administer your account in the Services, we have to process your personal data. When you create an account on iChess for purchasing digital chess content, subscriptions, physical chess equipment, or any other items in our store, we will obtain personal data about you such as your name, address, phone number, and email address. We need this information in order to provide the Services to you and differentiate you from other users.

The legal basis for processing data as described in this section is that the processing is necessary in order to perform the contract with you (Terms of Service for iChess or other applicable terms).

b) Providing sharing features

When you use sharing features, we will process personal data concerning you, such as your username and device ID. We do this for the purpose of providing the feature to you, as well as analyzing the functionality of the features.

Further, you may choose to disclose data about yourself in the course of contributing user-generated content to the Services. Please note that the data you disclose in any of these forums, blogs, chats or the like are public.

The legal basis for processing data as described in this section is to fulfil your express request and our legitimate interests in improving our Services.

c) Handling orders and processing payments

When you purchase a membership on our website or buy a product or service within our Services, we have to process your personal data, such as your username, full name, e-mail address, postal address, credit card information and IP address.

The legal basis for processing data as described in this section is that the processing is necessary in order to perform the contract with you (Terms of Service for iChess or other applicable terms).

d) Customer service and feedback

We appreciate your feedback and want to resolve any issues you might have with the Services. In order for us to help you with your feedback and questions, as well as offer you assistance in relation to your use of the Services, we will process your personal data in order to identify you and provide you with customer service. You may contact by email through this address: support@ichess.net. Depending on the assistance you need, we may ask you to submit additional personal data in order to provide you with the appropriate customer service.

The legal basis for processing data as described in this section is to fulfil your express request, to perform the contract with you and our legitimate interest in improving our Services.

We may monitor your use of iChess through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, and location data. This information helps us to build a profile of our users, which we use to help improve the way we deliver our Services to you. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. The legal basis for the processing described above is your consent or/and our legitimate interests in improving and developing our Services. For further information on our use of Cookies, please see our Use of Cookies section below.

e) Marketing and profiling

We want to help you get the most out of our Services. Therefore, we will send you, or otherwise notify you, of various offers and activities via email, e.g. in the form of newsletters, e-marketing letters, unique offers based on your preferences or information about other special offers. For this purpose, we will process your email address as well as previous preferences, purchases or participations in contests and special events.

The legal basis for processing personal data for marketing purposes is your consent and/or our legitimate interest in informing you about the Services and ensure that you get the highest possible benefit from the Services. You will be able to administer your consents for this processing when you set up your user account, or later and at any time by clicking on settings in your user account or by contacting us via e-mail by using the e-mail address we have provided at the bottom of this Privacy Policy. Withdrawing your consent will not affect the lawfulness of the processing prior to your withdrawal.

We will also collect and use personal data to be able to provide you with relevant information and advertisements, hereunder through advertising and ad serving technology. In relation to this, iChess processes personal data such as demographic and geo-location information, information logged from your hardware or device (to ensure that relevant advertising is presented within the Service), IP address, e-mail address, device ID, MAC address, installed software, application usage data, hardware type, operating system information, browser information, unique identifiers in browser cookies, Flash cookies, and HTML5 local storage as well as internet and on-line usage information. iChess uses third party service providers in order to operate the ad serving technology, cf. section 5 “Use of Cookies”.

Further, we may use profiling techniques to propose to you certain content types or titles. We do this on the basis of your usage patterns of iChess, including previous purchases.

The legal basis for processing data as described in this section is your consent and our legitimate interests in earning revenue by ad serving through the Services. For more information, please see sections 2. g. “Improving and developing the Services” and 5 “Use of cookies”.

f) Prevent and uncover misuse of the Services

If we detect irregular activity in your account, we will take necessary action. This may include processing of personal data.

The legal basis for processing data as described in this section is our legitimate interests in preventing and detecting misuse of the Services.

g) Improving and developing the Services

When you use our Services, we collect and use personal data related to user activity, for the purpose of analyzing how our Services work and improving them correspondingly. For example, we will retain and evaluate information on your recent visits to and use of our Services, as well as how you move around different sections of our Services. Such analysis helps us to understand how visitors and customers use and navigate our website, so that we can make our Services better and more user friendly. Even though some of the data collected for these purposes contain your personal data, most data collected from analysis will generally not contain any personal data.

The Services use various techniques to be able to remember your settings and preferences, to personalize the look and feel of the Services and for advertising and analytics. For more information regarding how we use technologies for personalization, advertising and analytics, please see section 2. e. “Marketing and personalization” and section 5 “Use of cookies”.

The legal basis for the processing described above is our legitimate interests in improving and developing our Services.

3. Access to personal data

iChess may use third parties, including its affiliates, to collect and process personal data on behalf of iChess, in order to provide you with the Services as well as improve and develop the iChess website, applications and related equipment. Such subcontractors of IT-services includes Chase Paymentech, Authorize.net, and/or PayPal. These subcontractors may have access to personal data if the personal data is stored with the subcontractor or in other ways are available to the subcontractor in accordance with their contract with us. If applicable, iChess has entered into data processing agreements with these subcontractors, which act in accordance with the terms of the data processing agreement and under our instruction. The subcontractor can only use the personal data for the purposes decided by iChess and as described in this privacy policy.

If you want to learn more about how third party service providers handle personal data, we encourage you to visit the web page of the relevant third party service provider and locate the respective privacy policy. 

Further, iChess may share personal data with its affiliates for the purpose of carrying out joint activities throughout the group, such as marketing activities.

Information about you in relation to your use of the Services will be processed in a secure and confidential manner, and will only be accessed by personnel or third parties if it is necessary in order to provide the Services to you. iChess does not disclose personal data in other circumstances or ways than what has been described in this Privacy Policy, unless you explicitly request or consent to such disclosure.

h) List of third party service providers

  • Amazon Web Services – Digital File Storage and Data Transfer
  • WP Engine – Secure web hosting
  • Google Analytics – Anonymised aggregated statistics
  • Google Optimize – Split testing
  • Facebook – I.P. Address for Like/share buttons
  • Tawk.to – Customer support
  • Klaviyo – E-mail campaigns
  • Paypal – Payment gateway
  • Authorize – Payment gateway
  • Quickbooks – Accounting software
  • Twitter – I.P. Address for Tweet button
  • WordPress – Website
  • WooCommerce – Shop

4. Keeping your data secure

We handle your personal data in a secure way and have established procedures that satisfy the requirements as set out in data protection legislation. The security measures are of both technical, contractual and organizational nature, for example:

• access to your account is controlled by a password and username that are unique to you; and
• we store your personal data on secure servers.

We conduct regular assessments of the security in all central systems that are used for the handling of personal data. We have also entered into agreements with our subcontractors who handle personal data on our behalf, that requires them to ensure appropriate information security regarding the services they provide to us.

We limit the access to personal data that is processed in the Services to personnel who have a need for access in order to carry out their tasks. We have mechanisms for access control so that personal data is only available for personnel with a justifiable need.

While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet. As stated in our Terms of Service, it remains your responsibility to:

• Ensure nobody else will use iChess while you are logged into your account (we advise our users to take extra care when using public computers/devices and to NOT leave themselves logged in; it is your responsibility to ensure this does not happen);
• Log out and exit your account on iChess when you are not using it, on any private and/or public computer or device; and
• Keep your password and any account details or access details secret and to yourself.

5. Use of cookies

Our Services uses cookies and similar technologies, such as web beacons or pixel tags. A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies on iChess to:

• recognize you whenever you visit iChess (this speeds up your access to the website as you do not have to log on each time);
• obtain information about your preferences;
• carry out research and statistical analysis to help improve our content and Services and to help us better understand our visitor requirements and interests;
• make our shopping basket and checkout work;
• allow you to add comments to the site;
• integrate third-party functionality, for example embedding a YouTube video;
• show you adverts on Facebook, Instagram, Quora, Reddit, TikTok, and the Google Display Network;
• make your online experience more efficient and enjoyable.

The information we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other internet log information, this will generally not identify you personally.

In most cases we will need your consent in order to use cookies on iChess. This is done through a cookie banner included at the bottom of the iChess website landing page, where you will be asked to accept or decline cookies which are set for purposes related to marketing and personalization. If you change your mind in the future about letting us use cookies, you can modify the settings on our webpage or in your browser to reject cookies or disable cookies completely.

Please note that certain cookies are present on our website for functional or essential purposes, such as ensuring that we provide you with the Services you have requested (e.g. functional log in cookies). These cookies do not require your consent, and are instead based on our legitimate business interests.

i) Description of cookies

The list below is designed to provide more information about the cookies we use and why:

Name of cookieOwnerPurpose for the cookie
Google AnalyticsGoogleThis is a web analytics service provided by Google, Inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with anonymized information about the behavior of our visitors (e.g., how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.
FacebookFacebookThis is a marketing service provided by Facebook, which allows us to provide you with the Facebook like and share functionality as well as remarketing services.
Tawk ToTawk ToThis allows us to offer live chat support and for you to be able to open support tickets with us so we can offer you the best customer experience.
WordPressWordPressThis enables you to create and log in to your account. It allows us to remember that you are logged in to the service. Additionally, it allows you to leave comments on the blog and receive site notifications.
KlaviyoKlaviyoThis tracks when you click through an email to our website, or when you subscribe and opt-in for any of our giveaways or sales lists. It also allows us to see what pages you have visited or products you have purchased.

j) How to turn off cookies

If you do not want to accept cookies, please ensure that all cookies in our cookie banner are marked grey and press “save”. If you change your mind in the future about letting us use cookies, you can modify the settings on our webpage or in your browser to reject cookies or disable cookies completely. If you do this, please be aware that you may lose some of the functionality of iChess. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org.

We use third party vendors on our website. If you have consented to cookies, the third-party vendor services, such as Google, we use will place cookies on web browsers in order to serve ads based on past visits to our website. This allows us to make special offers and continue to market our Services to those who have shown interest in our Services.

7. Information about other individuals

If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

• give consent on his/her behalf to the processing of his/her personal data; and
• receive on his/her behalf any data protection notices;

8. Do not use iChess for private and sensitive data

iChess is a resource to help you improve your chess learning. We do not wish for iChess to be used for the processing of any sensitive data. Do not use iChess in any way to share with any user any personal contact information like your phone number or street address. Do not use iChess to send or store any item revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.

iChess does and may contain links to other websites. This Policy applies only to our website, www.ichess.net, so when you visit other websites please read their privacy policies, as we cannot accept any responsibility for breaches or issues you may have in relation to privacy once you leave our website. While we do our best to curate links, we can’t be responsible for them.

10. Where we store your data

The personal data we collect is stored on the servers of our service providers who help power iChess.

Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”). We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR.

11. Your rights

You may choose not to provide us with personal data and you may turn off cookies in your browser by changing its settings. If you make these decisions, you may continue to browse the pages of iChess.net. However, the site may not function as intended and we will not be able to provide you with our listed products and subscriptions.

You have the right to ask us not to process your personal data for marketing purposes.

You have the right to access information we hold about you, together with an explanation of the categories of data being processed, the purposes of such processing, and the categories of third parties to whom the data may be disclosed. You can also require us to provide you details of the period for which the data will be stored (or the criteria used to determine that period) and information about your other rights regarding our use of your data. We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of others. That would include, for example, another person’s confidentiality or intellectual property rights. We’ll tell you if we can’t meet your request for that reason. If you wish to exercise this right, please send a request to dpo@ichess.net.

You also have the following rights:

• The right to require us to rectify any inaccurate personal data concerning you.
• The right to be ‘forgotten’ by us and have us erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of the Services.
• The right to object to us using your data for the purposes of profiling you or making automated decisions about you. We may use your data to determine whether we should let you know information about the Services that might be relevant to you. Otherwise, the only circumstances in which we will do this is to provide you with the iChess Services.
• The right to ask us to port your data to another service (if technically feasible) or to provide you with a copy of data we hold about you in a structured, commonly used machine-readable format so that you can provide it to them. We will do so to the extent that we are required to under applicable laws, but not to the extent that this involves disclosing data about any other individual.
• You can also exercise these rights at any time by contacting us at dpo@ichess.net. To the extent that it does not involve disproportionate effort on our part, if you exercise any of the above rights we will tell any third parties to whom we have passed your data.

12. How long we keep your data

We will retain personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

13. Changes to this Privacy Policy

If we change our Privacy Policy, we will post any changes on this page. You should check this page occasionally to ensure you are happy with any changes to this policy. We will notify you of any material changes to this policy by email and by a notification on iChess found top-center of the website (marked by a bell icon).

14. Our contact details

We welcome your feedback and questions. If you wish to contact us, you can send an email to support@ichess.net, telephone on +1 (413) 424-3770, or by post at 3391 E Brockbank Dr, SALT LAKE CITY, UT 84124, United States.

We are a Limited Liability Company (LLC) registered in Georgia in the United States of America.

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